Complaint Process


Statement of Purpose: The following information assists in the procedure for filing a complaint against a marriage and family therapist, clinical professional counselor, marriage and family therapist intern or clinical professional counselor intern for violation of NRS 641A and/or NAC 641A, the marriage and family therapy and clinical professional counseling law and regulations. 


• Who should file a complaint? Anyone who believes a licensed marriage and family therapist, clinical professional counselor, marriage and family therapist intern or clinical professional counselor intern has or is engaged in illegal or unethical activities regarding the practice of marriage and family therapy and clinical professional counseling. The most effective complaints are those containing firsthand information, which canbe verified and documented. 

• How is a complaint filed? To initiate a review, a written complaint, signed by the complainant must be filed with the Board. Complaints should provide a statement explaining the nature of the complaint in as much detail as possible along with any documentary evidence. 

• How are complaints processed? The Executive Director of the Board will respond to each complaint. Where allegations, if substantiated, would warrant disciplinary action, a formal investigation would begin. Other cases may be handled through referral to a more appropriate agency or organization. 

• Formal Investigation. When a complaint is formally investigated both the complainant and the subject of the complaint may be interviewed. Details of the investigation remain confidential and are not part of the public record. 

• Formal Public Hearing. If the formal investigation determines a potential violation of the marriage and family therapy and clinical professional counseling law and regulations may have occurred warranting consideration of disciplinary action, a formal public Hearing may be held. All disciplinary actions taken as a result of the Hearing will become public information. 

• Should unlicensed practice/unprofessional conduct be reported? If there is evidence that an unlicensed person is participating in activities requiring a license, the Board should be notified. Any alleged unprofessional conduct by a licensee should be reported. 

• Additional Information: Should you wish more information please contact the Board at the address/phone number listed here: https://marriage.nv.gov/Board/Contact/ 

 

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